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Job Title: Application HelpDesk

We are actively searching for a talented and experienced Application HelpDesk. Professional resources provided must be guided by best practice principles and standards supported by relevant skillsets, experience, and certifications in ITIL 4 practices as a methodology and approach for ICTSM’s consolidated HelpDesk for ICT Applications and Infrastructure Service Requests
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Application HelpDesk

Job Description

We are actively searching for a talented and experienced Application HelpDesk. Professional resources provided must be guided by best practice principles and standards supported by relevant skillsets, experience, and certifications in ITIL 4 practices as a methodology and approach for ICTSM’s consolidated HelpDesk for ICT Applications and Infrastructure Service Requests

Responsibilities

  • Incident Logging
  • Incident Management
  • Problem Management
  • Configuration Management
  • Release Management
  • Change Management
  • Provision of a centralised point of contact which will be via an incident management system which logs a reference ticket in email response, telephonic follow up, remotely or physically resolution of requests.
  • All service desk requests and/or logs shall be maintained, to provide detailed reports at the end of the month.
  • Assignment of request to applications and infrastructure technical help desk technicians
  • Management of daily support requests, speedy resolutions of faults and adherence and enforcement of SLA performance framework and service delivery
  • Adherences and enforcement policies and procedures for delivery of end-user support. Include recording procedures, test fixes and follow-ups.
  • Study end-user support tools and systems currently in place at the Services SETA and make recommendations for enhancements or reconstructions.
  • Build / Enhance Systems in line with approved recommendations above

Experience/Qualification

  • Diploma or equivalent in Information Technology Knowledge of Learner Management Information Systems would be an added advantage
  • Industry qualifications: ITIL, (Latest ITIL 4 would be an added advantage), Min 5 years’ experience in the above domain

Job Title: Business & Process Analyst

We are actively searching for a talented and experienced Business & Process Analyst. Professional resources provided must be guided by best practice principles and standards supported by relevant skillsets, experience, and certifications in Application Coding Languages below, Business & Process Analysis, Application Development, Microsoft Azure DevOps, Applications Integration and Data Science, Engineering and Analytics of Be Spoke and Commercial of-the-Shelf (COTS) Applications
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Business & Process Analyst

Job Description

We are actively searching for a talented and experienced Business & Process Analyst. Professional resources provided must be guided by best practice principles and standards supported by relevant skillsets, experience, and certifications in Application Coding Languages below, Business & Process Analysis, Application Development, Microsoft Azure DevOps, Applications Integration and Data Science, Engineering and Analytics of Be Spoke and Commercial of-the-Shelf (COTS) Applications

Responsibilities

  • Bespoke development of applications – current applications, standardisation, system enhancements, integrations, and module developments
  • New projects – coordinate business analysis activities driven by the dynamic Business Requirements
  • Serving as a bridge between business, process, and technology teams during the system SDLC,
  • Conducting and leading JAD session with various SSETA stakeholders,
  • Documenting and reviewing business requirements (i.e., user stories), systems change requests/enhancements,
  • Engaging with SSETA business stakeholders to review business processes flows.
  • Working with business stakeholders to identify areas of processes improvements,
  • Re-engineering business processes based on improvements required to determine and document “to-be” process landscape(s),
  • Engaging with business analysts and technology teams in solution crafting to enable the “to-be” process landscape(s), and
  • Coordinating and administering user acceptance testing
  • Provision of training as and when requested or ad-hoc basis.
  • Provision for training of Internal, and External Stakeholders on Application Systems on a need basis

Experience/Qualification

  • Diploma/BTech/Degree in: Computer Science/ Information Technology/ Information Systems/ Electronics Engineering/ Industrial Engineering
  • Industry qualifications: Business Analysis Certificate, Min 5 years of experience in any of the above listed domains

Job Title: Data Management Specialist

We are actively searching for a talented and experienced Data Management Specialist. Professional resources provided must be guided by best practice principles and standards supported by relevant skillsets, experience, and certifications in Application Coding Languages below, Business & Process Analysis, Application Development, Microsoft Azure DevOps, Applications Integration and Data Science, Engineering and Analytics of Be Spoke and Commercial of-the-Shelf (COTS) Applications.

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Data Management Specialist

Job Description

We are actively searching for a talented and experienced Data Management Specialist. Professional resources provided must be guided by best practice principles and standards supported by relevant skillsets, experience, and certifications in Application Coding Languages below, Business & Process Analysis, Application Development, Microsoft Azure DevOps, Applications Integration and Data Science, Engineering and Analytics of Be Spoke and Commercial of-the-Shelf (COTS) Applications.

Responsibilities

  • Building enterprise-wide and application specific data models,
  • Assisting business and technical applications teams with all data related items as they apply to various systems,
  • Lead all data cleansing, migrations, optimization, and re-engineering and reuse of efforts.
  • Be data champion with whom all data stewards and functionaries across SSETA consults with

Experience/Qualification

  • Diploma/BTech/Degree in: Computer Science/ Information Technology/ Information Systems
  • Industry qualifications Data management (BI, analytics, etc.) certification or equivalent.
  • Min 5 years’ experience in the above domain.

Job Title: Desktop Technician

We are actively searching for a talented and experienced Desktop Technician. You will be required to assist in testing and organizing training session for staff on the usage of new software/ applications and hardware, carryout diagnosis and repair of network-related problems, bring up-to-date and preserve computer inventory and surplus equipment and sustain and fix issues on LAN/WAN, VoIP telephone, Bio-metric, Video systems and other computing equipment

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Desktop Technician

Job Description

We are actively searching for a talented and experienced Desktop Technician.

Responsibilities

  • Assist in testing andOrganize training session for staff on the usage of new software/ applications and hardware
  • Carryout diagnosis and repair of network-related problems
  • Bring up-to-date and preserve computer inventory and surplus equipment
  • Sustain and fix issues on LAN/WAN, VoIP telephone, Biometric, Video systems and other computing equipment
  • Make sure desktop computers interconnect seamlessly with various systems
  • Preserve passwords, data integrity and file system security for the computing environment
  • Vouch for and implement upgrades on systems to guarantee longevity
  • Evaluate functional needs to decide system purchase specifications
  • Ascertain and repair hardware and network connectivity issues
  • Launch VPN access for all remote users
  • Support for technical upgrading deployment of new applications and systems
  • Maintain an excellent level of customer service, ensuring that all customers are treated efficiently and in appropriate manner

Experience/Qualification

  • Diploma or equivalent in: Computers Hardware/ Information Technology Information Systems/ Electronics Engineering.

Min 5 years’ experience in the above domain.

Job Title: DevOps Officer

We are actively searching for a talented and experienced DevOps Officer. Professional resources provided must be guided by best practice principles and standards supported by relevant skillsets, experience, and certifications in Application Coding Languages below, Business & Process Analysis, Application Development, Microsoft Azure DevOps, Applications Integration and Data Science, Engineering and Analytics of Be Spoke and Commercial of-the-Shelf (COTS) Applications.

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Business & Process Analyst

Job Description

We are actively searching for a talented and experienced DevOps Officer. Professional resources provided must be guided by best practice principles and standards supported by relevant skillsets, experience, and certifications in Application Coding Languages below, Business & Process Analysis, Application Development, Microsoft Azure DevOps, Applications Integration and Data Science, Engineering and Analytics of Be Spoke and Commercial of-the-Shelf (COTS) Applications.

Responsibilities

 

  • Bespoke development of applications – current applications, standardisation, system enhancements, integrations, and module developments
  • New projects – driven by the dynamic Business Requirements.
  • Working with design and/or application architect teams to develop system blueprints,
  • Construction or development of applications or systems based on blueprints above and development standards,
  • Maintaining a working relationship with architects (EAs), process analysts, and business analysts throughout the SDLC, and
  • Support the business analysts throughout the user acceptance testing process.

Experience/Qualification

  • Diploma/BTech/Degree in: Computer Science/ Information Technology/ Information Systems/ Electronics Engineering.
  • Min 3 to 5 Years DevOps experience Industry qualifications Python development certification ,Java/.NET development framework certification or equivalent.
  • Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Azure Developer Associate certification. Python development certification
  • MS SQL is an essential certification, MongoDB is an advantage.

Job Title: Enterprise Architecture

We are actively searching for a talented and experienced Enterprise Architecture. The documentation of the AS IS and the formulation of the To Be ICT EA will be guided by TOGAF Architecture Development Method Phases, as articulated in the Government-Wide Enterprise Architecture (GWEA) Framework, by use of recommended tools. Professional resources provided must be guided by best practise principles and standards supported by relevant skillsets, experience, and certifications in TOGAF 9

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Enterprise Architecture

Job Description

We are actively searching for a talented and experienced Enterprise Architecture. The documentation of the AS IS and the formulation of the To Be ICT EA will be guided by TOGAF Architecture Development Method Phases, as articulated in the Government-Wide Enterprise Architecture (GWEA) Framework, by use of recommended tools. Professional resources provided must be guided by best practise principles and standards supported by relevant skillsets, experience, and certifications in TOGAF 9

Responsibilities

  • To ensure the execution of the ICT strategy, its vision, and direction is aligned to Services SETA business strategy and mission and vision.
  • Effective integration: Using enterprise and solution architects on key projects to implement the EA thinking while also learning and improving the EA thinking in response to lessons learnt, to create a more effective EA capability.
  • Predictable and sustainable ICT solutions delivery through emerging technologies.
  • Faster ICT response to changes in business strategy, tactics, and operational processes.
  • Predictable and intended impact of change and effective risk management.
  • Improve on ICT foundational platforms and components (datacenter cloud transformation, enterprise connectivity and mobility, secure and resilient cyber practices, data driven enterprise, and digitally transforming the business through 4IR and A.I driven technologies for efficient business processes)
  • Enterprise Architecture (EA) should conduct workshops to complete groundwork necessary to help Project Management Office (PMO) assess projects against the business strategy Transcend the EA project to Project Management Office (PMO) for better execution and alignment overall strategy and objectives.

Experience/Qualification

  • Diploma or Degree in Comp Sc or Information Systems

Min 5 Years experience in and certification in Togaf Enterprise Architecture

Job Title: GRSC Officer

We are actively searching for a talented and experienced GRSC Officer. Professional resources provided must be guided by best practice principles and standards supported by relevant skillsets, experience, and certifications in COBIT 5 2019 principles that will form the basis of good-practices and framework for benchmarking IT Governance

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GRSC Officer

Job Description

We are actively searching for a talented and experienced GRSC Officer. Professional resources provided must be guided by best practice principles and standards supported by relevant skillsets, experience, and certifications in COBIT 5 2019 principles that will form the basis of good-practices and framework for benchmarking IT Governance

Responsibilities

  • ICT Policies Annual Reviews, Formulations and Creations
  • Develop and Implement applicable Services SETA Standard Operating Procedures informed by approved ICT Policies governed by international standards and best practices.
  • Compliance with Services SETA policies and procedures. This entails adherence to regulatory guidelines.
  • Respond to audit follow up reports on ITGCR and ITNSR over the entire course of a compliance audit process. Respond and contribute to ICT Risk Register, risk management and mitigation procedures.
  • Maintain working relations with ORCO, Internal and External auditors for compliance checklists, guidelines, and the scope of the audit review.
  • Manage all Services SETA application systems landscape audit logs for review, trails, user access controls, ICT security logs, patches, backups, enhancements, and robust change management processes, in preparations for audit.
  • Engage with internal auditors with inputs that will feed into the organisation’s level of compliance adherence, any violations, and suggestions for improvement. e.g., in all UATs of general controls or web application security of applications or their enhancements.
  • Monthly progress updates on remediations and mitigations of audit findings, key challenges, constraints, and recommendations
  • Monthly reviewing of all applications identity management audit logs, user trails, active directory, user access controls, ICT security system events logs, system patches, backups, telecommunications, and firewall reports

Experience/Qualification

  • Diploma or Degree in Comp Sc or Information Systems

Min 5 Years Internal Audit experience and certification in COBIT framework/ CISA.

Job Title: ICT Governance, Risk, Compliance and Audit

We are actively searching for a talented and experienced ICT Governance, Risk, Compliance and Audit. Professional resources provided must be guided by best practice principles and standards supported by relevant skillsets, experience, and certifications in COBIT 5 2019 principles that will form the basis of good-practices and framework for benchmarking IT Governance

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ICT Governance, Risk, Compliance and Audit

Job Description

We are actively searching for a talented and experienced ICT Governance, Risk, Compliance and Audit. Professional resources provided must be guided by best practice principles and standards supported by relevant skillsets, experience, and certifications in COBIT 5 2019 principles that will form the basis of good-practices and framework for benchmarking IT Governance

Responsibilities

  • ICT Policies Annual Reviews, Formulations and Creations
  • Develop and Implement applicable Services SETA Standard Operating Procedures informed by approved ICT Policies governed by international standards and best practices.
  • Compliance with Services SETA policies and procedures. This entails adherence to regulatory guidelines.
  • Respond to audit follow up reports on ITGCR and ITNSR over the entire course of a compliance audit process. Respond and contribute to ICT Risk Register, risk management and mitigation procedures.
  • Maintain working relations with ORCO, Internal and External auditors for compliance checklists, guidelines, and the scope of the audit review.
  • Manage all Services SETA application systems landscape audit logs for review, trails, user access controls, ICT security logs, patches, backups, enhancements, and robust change management processes, in preparations for audit.
  • Engage with internal auditors with inputs that will feed into the organisation’s level of compliance adherence, any violations, and suggestions for improvement. e.g., in all UATs of general controls or web application security of applications or their enhancements.
  • Monthly progress updates on remediations and mitigations of audit findings, key challenges, constraints, and recommendations
  • Monthly reviewing of all applications identity management audit logs, user trails, active directory, user access controls, ICT security system events logs, system patches, backups, telecommunications, and firewall reports

 

Experience/Qualification

  • Diploma or Degree in Comp Sc or Information Systems
  • Min 5 Years Internal Audit experience and certification in COBIT framework/ CISA.

Job Title: Project Administrator

We are actively searching for a talented and experienced Project Administrator, to strategically support and ensure business continuity, a professional service is required however guided by best practice principles and standards supported by relevant skillsets, experience, and certifications in ITIL 4 practices for ITSM to provide the departmental administrative duties of the Project of the Senior Manager ICT and Executive Manager: Corporate Services

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Project Administrator

Job Description

We are actively searching for a talented and experienced Project Administrator, to strategically support and ensure business continuity, a professional service is required however guided by best practice principles and standards supported by relevant skillsets, experience, and certifications in ITIL 4 practices for ITSM to provide the departmental administrative duties of the Project of the Senior Manager ICT and Executive Manager: Corporate Services

Responsibilities

  • Invoice Management
  • Processing of all ICT Invoices not limited to services listed under ICT Project, Vendor and Contract Management.

 

  • ICT Documents Management
  • Internal and External Stakeholders Liaisons
  • Memorandums
  • Management and Maintenance of ICT Management Calendars
  • Venue Meeting Arrangements, Meeting Requests and MeetingsRegister
  • Meeting Minuting and Minutes Records Management
  • Projects Documentation Records Management
  • Monthly Reports Consolidation and Records Management
  • ICT Licenses, Subscriptions, Contracts and SLAs Records Management
  • Mitigation and Litigation Legal Requests and Liaisons
  • Procurement Terms of Reference and Specification Documents

Experience/Qualification

  • Diploma or equivalent in: Information Technology/ Information Systems

Industry qualifications: ITIL, (Latest ITIL 4 would be an added advantage), Project Administration and ICT Invoice Processing Qualification would be an added advantage. Min 3 years’ experience in the above domain